Remote Cisco Customer Success Associate

SHI; Pierre (SD); Remote; USD 75,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Vision benefits

Dental benefits

401K

Flexible spending

Job summary

SHI International Corp. in the United States is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through their product lifecycle, and ensure retention and growth through strategic reviews.

You will serve as SME for Cisco platforms, analyze consumption reports, manage delivery workflows, and partner with sales and internal teams to align offerings with customer goals and foster trust.

Qualifications

• Must onboard customers and guide them through lifecycle with retention focus.
• SME for Cisco platforms, tools, or services relevant to the role.
• Plan and conduct Customer Success Reviews (CSRs) to review usage, roadmaps, and feedback.
• Interpret consumption reports to inform renewal strategies.
• Collaborate with sales and internal teams to align offerings with customer objectives.

Responsibilities

• Onboard customers and guide them through lifecycle to ensure retention and growth.
• Function as the SME for Cisco platforms and services.
• Plan and conduct CSRs to review product usage and feedback.
• Analyze consumption reports and provide insights for renewals.
• Build relationships with key customers and partners to foster trust.
• Collaborate with sales to align offerings with customer objectives and drive co-selling.

Skills

Organization

Time Management

Communication

Multi-Tasking

Presenting

Problem-Solving

Analytical Thinking

Self-Motivation

Impact and Influence

Business Acumen

Emotional Intelligence

Results Orientation

Education

Bachelor's Degree or equivalent

Tools

Microsoft Dynamics AX

Cisco CCW-R & EAMP

Job description

SHI International Corp. in the United States is seeking an Associate Customer Success Manager - Cisco to onboard customers, guide them through their product lifecycle, and ensure retention and growth through strategic reviews.

You will serve as SME for Cisco platforms, analyze consumption reports, manage delivery workflows, and partner with sales and internal teams to align offerings with customer goals and foster trust.