Remote Case Management & Referral Specialist

Paradigm; Idaho Falls (ID); À distance; USD 28 000 - 29 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) matching

Life and disability insurance

Flexible spending accounts

Volunteer time off

Résumé du poste

Paradigm is seeking a detail-oriented Case Management Referral Coordinator to support referral operations in a fully remote environment. You will manage referral requests from start to finish, ensure accurate data entry, proper assignment, and timely communication with customers including injured workers, payors, clients, providers, and internal teams.

The ideal candidate is organized, self-motivated, and comfortable collaborating with a virtual team to ensure referrals are processed

Qualifications

• Minimum of High School Diploma or equivalent.
• Knowledge of relevant computer applications such as Microsoft products.
• Knowledge of basic business and customer service experience preferred.
• Self-motivated and able to work with little supervision.
• Exceptional computer skills, including Microsoft Office and web-based applications.
• Ability to establish interpersonal relationships in a virtual work environment.
• The ability to operate a personal computer for extended periods.
• The ability to gather, synthesize and communicate information accurately (verbally and in writing).
• Ability to attend in person and/or phone meetings as directed.

Responsabilités

• Manage the referral email inboxes.
• Attend ongoing training/calls as needed.
• Process payor, insurer, jurisdiction, claim number or case type changes on an open case.
• Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality.

Connaissances

High School Diploma

Microsoft Office

Customer service

Self-motivated

Attention to detail

Formation

High School Diploma

Outils

AI tools

Web-based applications

Description du poste

Paradigm is seeking a detail-oriented Case Management Referral Coordinator to support referral operations in a fully remote environment. You will manage referral requests from start to finish, ensure accurate data entry, proper assignment, and timely communication with customers including injured workers, payors, clients, providers, and internal teams.

The ideal candidate is organized, self-motivated, and comfortable collaborating with a virtual team to ensure referrals are processed