Remote Case Administrator – Arbitration & Mediation

American Arbitration Association; Town of Texas (WI); Hybrid; USD 52,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Orthodontia

Vision

Student loan repayment

403(b) retirement plan with match

Pet insurance

Generous PTO

Job summary

American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

This position is ideal for professionals with a background in customer service or legal support who are interested in alternative

Qualifications

• Associate's degree in business or related field required.
• Minimum three years in customer service, case administration, or legal environments.
• Strong written and verbal communication; interacts with diverse stakeholders.
• Proficiency in Microsoft Office, especially Excel; comfortable with web-based systems.

Responsibilities

• Manage arbitration and mediation cases and related documents.
• Correspond with parties, attorneys and neutrals; schedule and bill accurately.
• Utilize PRISM for day-to-day case administration and data management.
• Provide reliable support with confidentiality and professionalism.

Skills

Communication

Attention to detail

Time management

Discretion

Customer service

AI tools familiarity

Microsoft Excel

Web-based systems

Education

Associate's degree in business or related field

Tools

Microsoft Office

PRISM case management

Job description

American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

This position is ideal for professionals with a background in customer service or legal support who are interested in alternative