Remote Case Administrator — Arbitration & Mediation

American Arbitration Association; Rhode Island; Hybrid; USD 53,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

403(b) retirement plan with company-m\

Job summary

The American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to manage arbitration and mediation cases using PRISM. You will handle day-to-day case administration, communicate with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing.

This remote-friendly position is ideal for professionals with a background in customer service or legal support who thrive with technology and data management.

Qualifications

• Associate's degree in business or related field or equivalent experience.
• Minimum three years of customer service, case administration, or legal support experience.
• Strong written and verbal communication; ability to interact with diverse stakeholders.
• Intermediate Excel skills (pivot tables, formulas, data analysis) and MS Office.
• Comfort with web-based systems and AI-related tools; detail-oriented and discreet.

Responsibilities

• Manage arbitration and mediation cases; communicate with parties and arbitrators by phone, email, video, and letters.
• Apply rules and fee/billing policies; interpret and apply accordingly.
• Maintain and update case files in PRISM; ensure confidentiality and data privacy.
• Coordinate conference calls and video conferences; assist with scheduling and billing.
• Explain fee calculations and billing processes to customers; monitor case management issues.
• Prepare and send communications; support clients and attorneys with ADR processes.

Skills

Customer service

Case administration

Strong communication

Time management

Discretion

Team collaboration

Attention to detail

Data entry

Adaptability

Education

Associate's degree in business or related field

Tools

Microsoft Office

Excel

PRISM case management

AI tools (basic)

Job description

The American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to manage arbitration and mediation cases using PRISM. You will handle day-to-day case administration, communicate with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing.

This remote-friendly position is ideal for professionals with a background in customer service or legal support who thrive with technology and data management.