Arbitration Case Administrator – Hybrid, Detail-Oriented

American Arbitration Association; United States; Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Student loan repayment

Paid time off

Hybrid work arrangement

Pet insurance discounts

Job summary

The American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through PRISM, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

This position offers a hybrid work arrangement; professionals with a background in customer service or legal support, who are adept with technology and AI tools, will

Qualifications

• Associate's degree in business or related field or equivalent experience.
• Minimum three years in customer service, case administration, or legal environments.
• Strong written and verbal communication; interacts with diverse stakeholders.
• Intermediate Excel and Microsoft Office skills.
• Comfort with web-based systems and AI-related tools.
• Exceptional attention to detail and time management.

Responsibilities

• Manage arbitration and mediation cases across diverse industries.
• Handle day-to-day case administration through PRISM.
• Correspond with parties, attorneys, and neutrals.
• Ensure accurate scheduling, documentation, and billing processes.

Skills

Communication

MS Office / Excel

Data analysis

Discretion

Web-based systems

AI tools

Attention to detail

Time management

Education

Associate's degree in business or related field

Tools

PRISM case management system

Microsoft Office Suite

Job description

The American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through PRISM, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

This position offers a hybrid work arrangement; professionals with a background in customer service or legal support, who are adept with technology and AI tools, will