Case Administrator - Legal Services & Dispute Resolution

American Arbitration Association; New York (NY); Hybrid; USD 62,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Student loan repayment

403(b) retirement

Pet insurance

Generous PTO

Job summary

The American Arbitration Association (AAA) is seeking a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through PRISM, communicate with parties, attorneys, and neutrals, and ensure scheduling, documentation, and billing are accurate.

This role offers a hybrid work arrangement; relocation-free for candidates within 125 miles of an AAA office.

Qualifications

• Associate's degree in business or related field or equivalent combination of education and experience.
• Minimum three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders.
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools.

Responsibilities

• Manage arbitration and mediation cases through PRISM case management system.
• Correspond with parties, attorneys, and neutrals; schedule and document case activities.
• Ensure accurate billing processes and maintain orderly case records.

Skills

Strong communication

Time management

Attention to detail

Discretion with sensitive information

Customer service mindset

Education

Associate's degree in business or related field

Tools

Microsoft Office

Excel

Job description

The American Arbitration Association (AAA) is seeking a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through PRISM, communicate with parties, attorneys, and neutrals, and ensure scheduling, documentation, and billing are accurate.

This role offers a hybrid work arrangement; relocation-free for candidates within 125 miles of an AAA office.