Remote Case Administrator – Arbitration & Data Skills

American Arbitration Association; Miami (FL); Remote; USD 49,000 - 53,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Student loan repayment

403(b) retirement with company match

Pet insurance discount

Paid time off

Job summary

The American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through our proprietary PRISM system, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing.

This position offers a remote work arrangement and a comprehensive benefits package including medical, dental, vision, loan repayment, 403(b) plan with

Qualifications

• Associate’s degree in business or related field or equivalent combination of education and experience.
• Minimum three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders.
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools.
• Exceptional attention to detail and time management skills.
• Ability to manage sensitive information with professionalism and discretion.

Responsibilities

• Manage arbitration and mediation cases through the case management system (PRISM).
• Correspond with parties, attorneys, and neutrals; schedule and document cases.
• Assist with billing processes and ensure accuracy of case data.

Skills

Strong written communication

Verbal communication

Attention to detail

Time management

Discretion with information

Education

Associate’s degree in business or related field

Equivalent combination of education and experience

Tools

Microsoft Excel

Pivot tables

Formulas

Data analysis

Job description

The American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through our proprietary PRISM system, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing.

This position offers a remote work arrangement and a comprehensive benefits package including medical, dental, vision, loan repayment, 403(b) plan with