Remote Case Administrator, Arbitration & Legal Support

ADR; Boston (MA); Remote; USD 58,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Student loan repayment

403(b) retirement plan with companyit

Pet insurance

Generous paid time off

Job summary

The American Arbitration Association (AAA) is seeking a detail-oriented Case Administrator to manage arbitration and mediation cases across diverse industries in a remote, nationwide role. You will handle day-to-day case administration using PRISM, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

Ideal candidates bring a background in customer service or legal support, proficiency with Microsoft Office and Excel, and a focus

Qualifications

• Minimum three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication skills; ability to interact with diverse stakeholders.
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).

Responsibilities

• Manage assigned arbitration and mediation cases; communicate with parties, attorneys, and neutrals; handle scheduling and admin tasks.
• Maintain and update case files in PRISM; ensure confidentiality and data privacy compliance.
• Prepare and send electronic and written communications to parties and arbitrators; assist with conference calls and video conferences.

Skills

Customer service

Communication

Time management

Attention to detail

Discretion

Education

Associate's degree

Tools

Excel

Microsoft Office

Job description

The American Arbitration Association (AAA) is seeking a detail-oriented Case Administrator to manage arbitration and mediation cases across diverse industries in a remote, nationwide role. You will handle day-to-day case administration using PRISM, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

Ideal candidates bring a background in customer service or legal support, proficiency with Microsoft Office and Excel, and a focus