Arbitration Case Administrator (Hybrid)

American Arbitration Association; Voorhees Township (NJ); Híbrido; USD 55.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Orthodontia

Vision coverage

Student loan repayment program

403(b) retirement plan

Discounted pet insurance

Paid time off

Descripción de la vacante

The American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through PRISM, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

This hybrid role requires a minimum of an Associate’s degree and at least three years in customer service or legal support, with strong Microsoft Office and data-analysis

Formación

• Associate’s degree in business or related field or equivalent experience.
• Minimum three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders.
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools.
• Exceptional attention to detail and time management skills.
• Ability to manage sensitive information with professionalism and discretion.

Responsabilidades

• Manage arbitration and mediation cases across a wide range of industries.
• Handle day-to-day case administration through PRISM.
• Correspond with parties, attorneys, and neutrals; schedule and document proceedings.
• Ensure accurate billing, documentation, and data entry processes.

Conocimientos

Customer service

Case administration

Legal environments

Written communication

Verbal communication

Time management

Attention to detail

Educación

Associate’s degree in business or related field

Herramientas

Microsoft Office

Excel (pivot tables, formulas)

Web-based systems

AI-related tools

Descripción del empleo

The American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through PRISM, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

This hybrid role requires a minimum of an Associate’s degree and at least three years in customer service or legal support, with strong Microsoft Office and data-analysis