Arbitration Case Administrator - Hybrid Legal Support

ADR; United States; Hybrid; USD 49,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

403(b) retirement plan with company 1:

Student loan repayment program

Discounted pet insurance

Generous paid time off

Job summary

The American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to support arbitration and mediation cases across industries. You will handle day-to-day case administration using PRISM, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing.

This role suits professionals with a background in customer service or legal support who are comfortable with technology and capable of handling sensitive information with

Qualifications

• Associate's degree in business or related field, or equivalent combination of education and experience.
• At least three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication; able to interact with diverse stakeholders.
• Intermediate Excel; pivot tables, formulas, data analysis.
• Comfort with web-based systems and new technologies, including AI tools.
• Attention to detail and time management.
• Ability to handle sensitive information professionally and discreetly.

Responsibilities

• Manage arbitration and mediation cases using PRISM.
• Correspond with parties, attorneys, and neutrals.
• Ensure accurate scheduling, documentation, and billing.
• Provide customer service and support in a legal environment.

Skills

Customer service

Communication

Attention to detail

Time management

Discretion

Interpersonal skills

Adaptability

Education

Associate's degree in business or related field

Equivalent combination of education and experience

Tools

PRISM case management

Microsoft Office (Excel)

AI tools / related software

Job description

The American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to support arbitration and mediation cases across industries. You will handle day-to-day case administration using PRISM, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing.

This role suits professionals with a background in customer service or legal support who are comfortable with technology and capable of handling sensitive information with