Arbitration Case Administrator — Legal Support (Hybrid)

American Arbitration Association; Boston (MA); Hybrid; USD 58.000 - 61.000; Vollzeit

Zusammenfassung

The American Arbitration Association (AAA) is seeking a detail-oriented Case Administrator to manage arbitration and mediation cases using our PRISM system. You will correspond with parties, attorneys, and neutrals while ensuring precise scheduling, documentation, and billing processes across a variety of industries.

This hybrid role requires a background in customer service or legal support and comfort with technology.

Qualifikationen

• Associate’s degree in business or related field or equivalent experience.
• Minimum three years in customer service, case administration, or legal environments.
• Strong written and verbal communication; interact effectively with diverse stakeholders.
• Intermediate Microsoft Office proficiency, especially Excel (pivot tables, formulas, data analysis).
• Comfort with web-based systems and new technologies, including AI tools.
• Exceptional attention to detail and time management.
• Ability to handle sensitive information with professionalism and discretion.

Aufgaben

• Manage arbitration and mediation cases using PRISM across diverse industries.
• Correspond with parties, attorneys, and neutrals; schedule and document proceedings.
• Ensure accurate billing, record-keeping, and data integrity in case files.
• Collaborate with colleagues to support efficient case administration and client service.

Kenntnisse

Customer service

Case administration

Legal environments

Written and verbal communication

Attention to detail

Time management

Discretion and professionalism

Diversity interaction

Ausbildung

Associate’s degree in business or related field

Tools

Microsoft Excel

Microsoft Office

Pivot tables

Data analysis

Jobbeschreibung

The American Arbitration Association (AAA) is seeking a detail-oriented Case Administrator to manage arbitration and mediation cases using our PRISM system. You will correspond with parties, attorneys, and neutrals while ensuring precise scheduling, documentation, and billing processes across a variety of industries.

This hybrid role requires a background in customer service or legal support and comfort with technology.