Hybrid Arbitration Case Administrator

American-Arbitration-Association; Johnston (RI); Hybrid; USD 53,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Orthodontia

Vision Coverage

403(b) retirement plan with company 
匹

Student Loan Repayment

Discounted Pet Insurance

Generous paid time off

Job summary

The American Arbitration Association (AAA) is seeking a detail-oriented Case Administrator to manage arbitration and mediation cases across multiple industries. You will handle day-to-day case administration through PRISM, communicate with parties, attorneys, and neutrals, and ensure precise scheduling, documentation, and billing.

Ideal candidates have a background in customer service or legal support and are comfortable using technology to manage case data.

Qualifications

• Associate's degree in business or related field, or equivalent combination of education and experience.
• Minimum three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders.
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools.
• Exceptional attention to detail and time management skills.
• Ability to manage sensitive information with professionalism and discretion.

Responsibilities

• Manage arbitration and mediation cases across a wide range of industries.
• Handle day-to-day case administration through our PRISM case management system.
• Correspond with parties, attorneys, and neutrals; schedule and document activities.
• Ensure accurate billing processes and maintain case records.

Skills

Customer service

Case administration

Written & verbal communication

Attention to detail

Time management

Team interaction

Technology adaptability

Discretion with sensitive information

Education

Associate's degree in business or related field

Tools

Excel

Pivot tables

Data analysis

PRISM or case-management systems

AI tools

Job description

The American Arbitration Association (AAA) is seeking a detail-oriented Case Administrator to manage arbitration and mediation cases across multiple industries. You will handle day-to-day case administration through PRISM, communicate with parties, attorneys, and neutrals, and ensure precise scheduling, documentation, and billing.

Ideal candidates have a background in customer service or legal support and are comfortable using technology to manage case data.