Remote Case Administrator — Arbitration & ADR Support

American Arbitration Association; Providence (RI); Remote; USD 53,000 - 56,000; Full time

Benefits offered by this job

Remote work arrangement

Medical insurance

Dental insurance

Orthodontia

Vision coverage

Student loan repayment

403(b) retirement plan

Pet insurance

Paid time off

Job summary

The American Arbitration Association seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

This position is ideal for professionals with a background in customer service or legal support who are interested in alternative

Qualifications

• Associate's degree in business or related field or equivalent
• Minimum three years of experience in customer service, case administration, or legal environments
• Strong written and verbal communication skills; interact effectively with diverse stakeholders
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis)
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools
• Exceptional attention to detail and time management skills
• Ability to manage sensitive information with professionalism and discretion

Responsibilities

• Manage arbitration and mediation cases; communicates with parties, party representatives, and arbitrators/mediators via telephone, email, video conferencing, and letters; perform scheduling and other administrative tasks
• Understand and apply rules and procedures for arbitration and mediation, including fee and billing policies
• Maintain and update case files, records, and documents in PRISM
• Ensure confidentiality of case information and adhere to AAA information security and data privacy policies
• Assist in coordinating conference calls and video conferences
• Understand and apply correct case fee schedules; calculate and explain billings
• Prepare and send electronic and written communications to parties, attorneys, and arbitrators/mediators
• Proactively identify case management issues and inform management with proposed solutions
• Respond to inquiries from clients and educate them on ADR processes
• Advise panelists on hearing management and related issues
• Provide feedback to management regarding interactions with arbitrators and mediators

Skills

Customer service experience

Communication skills

Microsoft Excel

Web-based systems

Attention to detail

Discretion with sensitive information

Adaptability to AI tools

Education

Associate's degree in business or related field

Tools

PRISM case management system

Microsoft Office Suite

Job description

The American Arbitration Association seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

This position is ideal for professionals with a background in customer service or legal support who are interested in alternative