Arbitration Case Coordinator

American-Arbitration-Association; New York (NY); Hybrid; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Orthodontia

Vision coverage

Student loan repayment

403(b) match

Pet insurance

Paid time off

Hybrid work arrangement

Job summary

The American Arbitration Association seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across diverse industries. You will handle day-to-day case administration through PRISM, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing.

Ideal candidates have an Associate’s degree in business or related field, at least three years in customer service or legal support, strong communication, and proficiency with

Qualifications

• Associate's degree in business or related field or equivalent combination of education and experience.
• Minimum three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication skills; ability to interact effectively with diverse stakeholders.
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools.
• Exceptional attention to detail and time management skills.
• Ability to manage sensitive information with professionalism and discretion.

Responsibilities

• Manage arbitration and mediation cases across diverse industries.
• Handle day-to-day case administration through PRISM, maintain accurate scheduling, documentation, and billing.
• Correspond with parties, attorneys, and neutrals to ensure timely communication.
• Maintain confidentiality and manage sensitive information with professionalism.

Skills

Communication

Time management

Attention to detail

Discretion

Data analysis

Microsoft Excel

Pivot tables

AI tools

Customer service

Education

Associate's degree in business or related field

Equivalent combination of education and experience

Tools

PRISM case management

Web-based systems

AI tools

Job description

The American Arbitration Association seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across diverse industries. You will handle day-to-day case administration through PRISM, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing.

Ideal candidates have an Associate’s degree in business or related field, at least three years in customer service or legal support, strong communication, and proficiency with