Remote Care Coordinator: Patient Access & Benefits

Valeris; Kentucky; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with match

PTO and holidays

Job summary

Valeris is seeking a Care Coordinator to manage patient cases from initiation to closure, handling benefit investigations, prior authorizations, and patient assistance coordination. You will communicate with patients, physicians, and stakeholders via phone and email using our Lynk platform.

Ideal candidates have strong attention to detail, excellent communication, and a willingness to work remotely within Kentucky. A bachelor’s degree is preferred, and bilingual Spanish/English is a plus.

Qualifications

• Detail oriented and professional telephone etiquette.
• Ability to multitask effectively with high accuracy.
• Clear and concise communication; strong customer service skills.
• Bachelor’s degree strongly preferred or equivalent experience.
• Bi-lingual in Spanish and English is a plus.

Responsibilities

• Owns patient cases from initiation to closure, including benefit investigations and prior authorizations.
• Assist patients and stakeholders via email and inbound/outbound calls using Lynk.
• Coordinate nurse teach with field-based nurse educators as applicable to program.
• Document all activities in the PharmaCord Lynk system per business requirements.

Skills

Detail oriented

Professional telephone etiquette

Multitasking

Clear communication

Service minded

Bilingual: Spanish & English

Education

Bachelor’s degree strongly preferred or equivalent experience

Tools

PharmaCord Lynk system

Job description

Valeris is seeking a Care Coordinator to manage patient cases from initiation to closure, handling benefit investigations, prior authorizations, and patient assistance coordination. You will communicate with patients, physicians, and stakeholders via phone and email using our Lynk platform.

Ideal candidates have strong attention to detail, excellent communication, and a willingness to work remotely within Kentucky. A bachelor’s degree is preferred, and bilingual Spanish/English is a plus.