Remote Patient Care Navigator

Valeris; Indiana; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA Eligible

FSA Eligible

401(k) with company match

Paid Time Off

Holiday pay

Job summary

Valeris is seeking a Care Coordinator to manage patient cases from initiation to closure, including benefits investigations and prior authorizations. You will guide patients through coverage options via email and calls using our Lynk technology, ensuring accurate and compassionate service.

The role emphasizes ownership, attention to detail, and adherence to healthcare regulations, with a remote US work setup and a typical 11:30 AM–8 PM ET shift.

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• Excellent communication and phone etiquette.
• Ability to multitask and manage patient cases with attention to detail.
• Strong understanding of healthcare processes and patient support workflows.

Responsibilities

• Build trusted relationships with patients, prescribers, and client stakeholders.
• Explain coverage options and next steps during welcome and follow-up calls.
• Triage patient inquiries using program-approved FAQs and internal resources.
• Provide personalized case management and coordinate nurse teach with field-based staff.
• Document all activities in the Lynk system and adhere to SOPs and business rules.

Skills

Detail oriented

Professional telephone etiquette

Multitask efficiently

Effective communicator

Customer service mindset

Education

Bachelor’s degree or equivalent experience

Job description

Valeris is seeking a Care Coordinator to manage patient cases from initiation to closure, including benefits investigations and prior authorizations. You will guide patients through coverage options via email and calls using our Lynk technology, ensuring accurate and compassionate service.

The role emphasizes ownership, attention to detail, and adherence to healthcare regulations, with a remote US work setup and a typical 11:30 AM–8 PM ET shift.