Remote Care Coordinator: Patient Support & Benefits

Valeris; Louisville (KY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Job summary

Valeris is seeking a Care Coordinator in Louisville, KY to own patient cases from start to finish, handling benefit investigations, prior authorizations, and denials appeals as needed. You will assist patients and stakeholders via email and calls, leveraging our Lynk platform to determine coverage and program eligibility.

Ideal candidates have a background in customer service and healthcare, with bilingual Spanish/English skills being a plus.

Qualifications

• Bachelor’s degree strongly preferred or equivalent experience.
• Customer service and healthcare industry experience is preferred but not required.
• Ability to work an 8.5-hour shift between 8 am to 9 pm, Monday to Friday.
• Bi-lingual skills in Spanish and English are a plus.

Responsibilities

• Ownership of patient cases from initiation to closure including benefit investigations and prior authorizations.
• Explain coverage options to patients and physicians, and navigate appeals as needed.
• Coordinate with nurse educators and patient assistance programs to ensure access to medication.
• Document all activities in the Lynk system per SOPs and business rules.

Skills

Bilingual Spanish/English

Customer service

Healthcare knowledge

Telephone etiquette

Detail oriented

Computer basics

Multitasking

Empathy

Education

Bachelor’s degree strongly preferred

Tools

PharmaCord Lynk

Job description

Valeris is seeking a Care Coordinator in Louisville, KY to own patient cases from start to finish, handling benefit investigations, prior authorizations, and denials appeals as needed. You will assist patients and stakeholders via email and calls, leveraging our Lynk platform to determine coverage and program eligibility.

Ideal candidates have a background in customer service and healthcare, with bilingual Spanish/English skills being a plus.