Remote Care Coordinator – Patient Benefits & Support

Valeris, Inc.; Morrisville, Jeffersonville (NC, IN); Remote; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with company-m탕

Paid time off and holidays

Employee assistance program

Job summary

Valeris, Inc. is hiring a Care Coordinator to manage patient cases from initiation to resolution, including benefits investigations, prior authorizations, and patient assistance coordination. The role emphasizes ownership, accuracy, and patient-centered service.

Candidates should have strong communication skills, 8+ hour shift availability (8 am–9 pm, Mon–Fri), and a willingness to work within healthcare guidelines. Remote eligibility may apply based on criteria.

Qualifications

• Detail oriented and professional in telephone etiquette.
• Able to multitask and manage patient inquiries.
• Strong communication with patients, prescribers, and client stakeholders.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Owns patient cases from initiation to closure, including benefit investigations and prior authorizations.
• Explain coverage options to patients and physicians.
• Coordinate physician and nurse follow-ups and patient adherence efforts.
• Document activities in the Lynk system and follow SOPs.

Skills

Detail oriented

Phone etiquette

Multitasking

Communication

Empathy

Education

Bachelor's degree

Tools

Lynk system

Job description

Valeris, Inc. is hiring a Care Coordinator to manage patient cases from initiation to resolution, including benefits investigations, prior authorizations, and patient assistance coordination. The role emphasizes ownership, accuracy, and patient-centered service.

Candidates should have strong communication skills, 8+ hour shift availability (8 am–9 pm, Mon–Fri), and a willingness to work within healthcare guidelines. Remote eligibility may apply based on criteria.