Patient Benefits & Care Coordination Specialist

Valeris; Indiana (PA); On-site; USD 27,552 - 41,328; Full time

Job summary

Valeris is seeking a Care Coordinator to manage patient cases from initiation to closure, including benefit investigations and prior authorizations. The role uses the Lynk system to access payer coverage and coordinate with healthcare providers, ensuring accurate, timely support in a patient-focused environment.

The position requires ownership, attention to detail, and strong communication to navigate healthcare rules and ensure successful patient outcomes. Shift runs 11:30 AM to 8 PM ET.

Qualifications

• Attention to detail and accuracy in handling patient information.
• Professional telephone etiquette for patient and provider interactions.
• Ability to multitask and manage multiple cases concurrently.
• Ability to recognize emotions and their effects on stakeholders.
• Basic computer skills for data entry and case documentation.

Responsibilities

• Own patient cases from initiation to closure, including investigations and authorizations.
• Provide personalized case management and communicate benefit coverage and next steps.
• Coordinate with nurse educators and adhere to SOPs and business rules.
• Document all activities in the Lynk system and maintain compliance.

Skills

Detail oriented

Professional telephone etiquette

Multitasking

Emotional intelligence

Basic computer skills

Tools

Lynk system

Job description

Valeris is seeking a Care Coordinator to manage patient cases from initiation to closure, including benefit investigations and prior authorizations. The role uses the Lynk system to access payer coverage and coordinate with healthcare providers, ensuring accurate, timely support in a patient-focused environment.

The position requires ownership, attention to detail, and strong communication to navigate healthcare rules and ensure successful patient outcomes. Shift runs 11:30 AM to 8 PM ET.