Remote Care Coordinator—Patient Access & Benefits

Valeris; North Carolina; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Telehealth and EAP services

401(k) with company match

Paid Time Off and holidays

Job summary

Valeris is seeking a Care Coordinator to provide inbound and outbound phone support, coordinating patient benefits, orders, and appointments across payer types. You will serve as the primary contact for payers, patients, caregivers, and providers in a remote North Carolina setting.

The role requires knowledge of prior authorization and appeals, excellent communication, and attention to detail to ensure timely delivery of services and high-quality patient care.

Qualifications

• Associate or bachelor’s degree and 2 years of reimbursement/insurance, healthcare billing, physician office, health insurance processing preferred.
• Or, in lieu of a degree, a High School diploma or equivalent with 5 years of reimbursement/insurance, healthcare billing, physician office, health insurance processing.

Responsibilities

• Provide inbound and outbound phone support for payers, patients, caregivers, and providers.
• Coordinate benefits, product orders, and appointment scheduling to support the patient journey.
• Explain benefits for various payer types including Medicare, Medicaid, VA and DOD, with Medicare Part B expertise.
• Serve as liaison between program management and healthcare providers.
• Follow SOPs and escalation paths for complex cases and pharmacovigilance reporting.

Skills

Reimbursement knowledge

Customer service

Communication skills

Prior authorization & appeals

Attention to detail

Education

Associate or Bachelor’s degree

High School diploma or equivalent with 5 years experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Valeris is seeking a Care Coordinator to provide inbound and outbound phone support, coordinating patient benefits, orders, and appointments across payer types. You will serve as the primary contact for payers, patients, caregivers, and providers in a remote North Carolina setting.

The role requires knowledge of prior authorization and appeals, excellent communication, and attention to detail to ensure timely delivery of services and high-quality patient care.