Remote Care Coordination Specialist

Cardinal Health; Baton Rouge (LA); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k savings plan

Paid time off

Job summary

Cardinal Health Sonexus Access and Patient Support offers remote, full-time opportunities to support patients and providers in navigating therapy access and reimbursement. The role requires handling inquiries, ensuring service levels and protecting patient data, with training conducted during standard CST hours.

Ideal candidates have 1–3 years of relevant experience and a High School Diploma or equivalent. Flexible schedules and comprehensive benefits accompany this remote position.

Qualifications

• 1-3 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.

Skills

Customer service

Problem solving

Communication

Education

High School Diploma, GED or equivalent

Job description

Cardinal Health Sonexus Access and Patient Support offers remote, full-time opportunities to support patients and providers in navigating therapy access and reimbursement. The role requires handling inquiries, ensuring service levels and protecting patient data, with training conducted during standard CST hours.

Ideal candidates have 1–3 years of relevant experience and a High School Diploma or equivalent. Flexible schedules and comprehensive benefits accompany this remote position.