Remote Care Access Coordinator

cardinalhealth; Field (NM); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Health savings account

401k plan

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health's Sonexus Access and Patient Support division seeks a Coordinator, Individualized Care to guide patients through therapy access and reimbursement processes. You will handle referrals, verify insurance benefits and coordinate with payers, pharmacies, and physicians to ensure timely coverage and dispensing of products while delivering a positive patient experience.

The role emphasizes routine inquiries, adherence to business rules, data privacy, and escalation when needed.

Qualifications

• 1-3 years of experience preferred
• High School Diploma, GED or equivalent work experience preferred
• Ability to work Monday-Friday between the hours of 7:00 AM-7:00 PM CST

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualized Care leadership.

Skills

Customer service

Education

High School Diploma, GED or equivalent

Job description

Cardinal Health's Sonexus Access and Patient Support division seeks a Coordinator, Individualized Care to guide patients through therapy access and reimbursement processes. You will handle referrals, verify insurance benefits and coordinate with payers, pharmacies, and physicians to ensure timely coverage and dispensing of products while delivering a positive patient experience.

The role emphasizes routine inquiries, adherence to business rules, data privacy, and escalation when needed.