Remote Patient Care Coordinator

Cardinal Health, Inc.; Northern (KY); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k plan

MyFlexPay

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle program

Job summary

Cardinal Health Sonexus Access and Patient Support is seeking a Remote Call Center Specialist to handle inbound calls, process referrals, and provide timely patient support. The role requires scheduling between 7am-5pm CST, full-time hours (40 per week), and thorough documentation in our proprietary software.

Training is 8:00am-5:00pm CST. You will engage with physicians, patients, and referral sources to gather information, resolve inquiries, and escalate adverse events as needed while

Qualifications

• Minimum high school diploma or GED, preferred
• Certified Pharmacy Technician, preferred
• 1+ years’ experience in fast paced call center environment, preferred
• Basic computer knowledge, Microsoft systems, telephony
• Strong communication/customer service skills
• Ability to be an independent worker and self-directed
• Ability to sit for long periods of time in a cubicle setting
• Demonstrate superior customer support talents
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
• Ability to work any schedule between 7am-5pm M-F

Responsibilities

• Responsible for handling inbound calls, with ability to determine needs and provide one call resolution.
• Manage workload of inbound faxes (if applicable)
• Investigate and resolve patient/physician inquiries and concerns in a timely manner
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
• Interact with the patient referral sources to process new applicants
• Follow up with other internal team members regarding next steps
• Communicate with external constituents including physician offices and pharmacies
• Ability to identify, document and submit Adverse Events during customer contact or via received documentation

Skills

Customer service

Communication skills

Independent worker

Multitasking

Time management

Education

High school diploma/GED

Certified Pharmacy Technician

Job description

Cardinal Health Sonexus Access and Patient Support is seeking a Remote Call Center Specialist to handle inbound calls, process referrals, and provide timely patient support. The role requires scheduling between 7am-5pm CST, full-time hours (40 per week), and thorough documentation in our proprietary software.

Training is 8:00am-5:00pm CST. You will engage with physicians, patients, and referral sources to gather information, resolve inquiries, and escalate adverse events as needed while