Remote Care Coordinator – Patient Access & Support

Cardinal Health; Springfield (IL); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Short- and long‑term disability

Job summary

Cardinal Health is seeking a Remote Customer Support Associate for the Sonexus Access and Patient Support team. This full‑time role handles patient therapy inquiries, prior authorization and reimbursement questions, and coordination with healthcare providers.

You will work from a quiet home office during standard CST hours, with training 8:00am‑5:00pm CST. The position offers benefits, flexible schedules, and the chance to help patients access life changing therapies.

Qualifications

• 1-3 years of experience in a related role preferred.
• High School Diploma, GED or equivalent work experience preferred.
• Ability to follow policies and procedures on routine tasks.

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.

Skills

Customer service

1-3 years experience

Education

High School Diploma or GED

Job description

Cardinal Health is seeking a Remote Customer Support Associate for the Sonexus Access and Patient Support team. This full‑time role handles patient therapy inquiries, prior authorization and reimbursement questions, and coordination with healthcare providers.

You will work from a quiet home office during standard CST hours, with training 8:00am‑5:00pm CST. The position offers benefits, flexible schedules, and the chance to help patients access life changing therapies.