Remote Reimbursement & Patient Access Coordinator

Cardinal Health; Indianapolis (IN); Remote; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k savings plan

MyFlexPay

FSAs

Disability coverage

Work-Life resources

Parental leave

Healthy lifestyle programs

Job summary

Cardinal Health Sonexus™ Access and Patient Support is seeking a Coordinator, Individualized Care to help patients access therapies nationwide. The role guides patients through referral intake, insurance benefits research and coordination with payers, pharmacies, and physicians to facilitate coverage and dispensing of products.

This remote, full-time position requires 1–3 years of experience and involves handling sensitive patient data while meeting performance metrics and providing exceptional

Qualifications

• 1-3 years of experience, preferred
• High School Diploma, GED or equivalent work experience, preferred
• Receives general direction on standard work; receives detailed instruction on new assignments

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership

Job description

Cardinal Health Sonexus™ Access and Patient Support is seeking a Coordinator, Individualized Care to help patients access therapies nationwide. The role guides patients through referral intake, insurance benefits research and coordination with payers, pharmacies, and physicians to facilitate coverage and dispensing of products.

This remote, full-time position requires 1–3 years of experience and involves handling sensitive patient data while meeting performance metrics and providing exceptional