Remote Patient Care Coordinator

Cardinal Health; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Paid time off

HSA & 401k options

MyFlexPay access to wages

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health Sonexus Access and Patient Support is hiring for a remote, full-time inbound call center role. You will handle patient and physician inquiries, document interactions in our proprietary software, and coordinate follow-ups with referral sources.

The position requires a High School Diploma or GED; Pharmacy Technician certification is preferred. Training runs 8:00am-5:00pm CST; remote work requires a quiet home workspace and reliable high-speed internet.

Qualifications

• High School Diploma, GED or equivalent work experience preferred.
• Certified Pharmacy Technician, preferred 1+ years’ experience in fast paced call center environment preferred.
• Basic computer knowledge, Microsoft systems, telephony.
• Strong communication/customer service skills.
• Ability to be an independent worker and self-directed.
• Ability to sit for long periods of time in a cubicle setting.
• Demonstrate superior customer support talents.
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency.

Responsibilities

• Handle inbound calls and determine needs for one call resolution.
• Manage workload of inbound faxes (if applicable).
• Investigate and resolve patient/physician inquiries promptly.
• Enter detailed information into proprietary software during calls.
• Place outbound calls for patient follow ups or to obtain missing information.
• Interact with patient referral sources to process new applicants.
• Follow up with internal team members on next steps.
• Communicate with physician offices and pharmacies.
• Identify and submit Adverse Events during customer contact or via documentation.

Skills

Customer service

Communication skills

Independent worker

Time management

Education

High School Diploma or GED

Certified Pharmacy Technician

Tools

Microsoft Office

Telephony systems

Job description

Cardinal Health Sonexus Access and Patient Support is hiring for a remote, full-time inbound call center role. You will handle patient and physician inquiries, document interactions in our proprietary software, and coordinate follow-ups with referral sources.

The position requires a High School Diploma or GED; Pharmacy Technician certification is preferred. Training runs 8:00am-5:00pm CST; remote work requires a quiet home workspace and reliable high-speed internet.