Remote Care Coordinator: Patient Access & Reimbursement

Cardinal Health; Tallahassee (FL); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work‑Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health’s Sonexus Access and Patient Support is hiring for a remote, full‑time role in the United States. You will handle patient therapy onboarding, prior-authorization and reimbursement inquiries to help patients access therapies.

Training occurs 8:00am-5:00pm CST; you’ll work a 40‑hour week with flexible schedules during normal business hours. Equipment and high‑speed internet support are provided.

Qualifications

• Applies acquired job skills and company policies and procedures to complete standard tasks.
• Works on routine assignments that require basic problem resolution.
• Refers to policies and past practices for guidance.
• Receives general direction on standard work; receives detailed instruction on new assignments.
• Consults with supervisor or senior peers on complex and unusual problems.

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.

Education

High School Diploma, GED or equivalent

Job description

Cardinal Health’s Sonexus Access and Patient Support is hiring for a remote, full‑time role in the United States. You will handle patient therapy onboarding, prior-authorization and reimbursement inquiries to help patients access therapies.

Training occurs 8:00am-5:00pm CST; you’ll work a 40‑hour week with flexible schedules during normal business hours. Equipment and high‑speed internet support are provided.