Remote Care Coordination & Scheduling Specialist

Advocate Health; United States; Remote; USD 29,000 - 43,000; Full time

Job summary

Advocate Health in the United States is seeking a 40-hour-per-week Call Center/Administrative coordinator in the One Health Administration: Corporate - Call Center. The role will manage referrals, insurance coordination, and patient guidance on a remote, weekday schedule from 8 am to 5 pm.

You will verify benefits, obtain authorizations, and direct patients to in-network providers while assisting with financial estimates.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.

Skills

Customer service

Computer skills

Insurance knowledge

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health in the United States is seeking a 40-hour-per-week Call Center/Administrative coordinator in the One Health Administration: Corporate - Call Center. The role will manage referrals, insurance coordination, and patient guidance on a remote, weekday schedule from 8 am to 5 pm.

You will verify benefits, obtain authorizations, and direct patients to in-network providers while assisting with financial estimates.