Referral & Care Coordination Specialist

Atrium Health; Charlotte (NC); Hybrid; USD 43,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

Advocate Health is seeking a full-time Referral Coordinator to streamline patient referrals, obtain authorizations, and coordinate scheduling across departments. The role requires strong customer service skills and knowledge of insurance coverage. Hybrid work options may be available and benefits are provided.

The ideal candidate will have a HS diploma, computer experience, and familiarity with medical records software. Healthcare experience is preferred and attention to detail is essential.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Understanding of Insurance coverage and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Insurance knowledge

Computer skills

Coordination

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health is seeking a full-time Referral Coordinator to streamline patient referrals, obtain authorizations, and coordinate scheduling across departments. The role requires strong customer service skills and knowledge of insurance coverage. Hybrid work options may be available and benefits are provided.

The ideal candidate will have a HS diploma, computer experience, and familiarity with medical records software. Healthcare experience is preferred and attention to detail is essential.