Remote Care Coordinator - Patient Access & Referrals

A-Line Staffing Solutions; Lewisville (TX); Remote; USD 23,000 - 32,000; Full time

Job summary

A-Line Staffing Solutions is hiring a Care Coordinator for a remote call center role focused on patient access and referral processing. You will handle inbound and outbound calls, document accurately, and guide accounts from initial contact through approval or denial, delivering empathetic support.

Applicants should have strong customer service skills, insurance knowledge, and meticulous attention to detail.

Qualifications

• High School Diploma/GED or equivalent experience.
• 1–3 years related experience in call center, patient services or customer support.
• Strong computer skills: data entry and Microsoft Office.
• Knowledge of Medicare/Medicaid/commercial insurance and benefits verification preferred.

Responsibilities

• Handle inbound and outbound calls; identify needs and provide one-call resolution when possible.
• Create/complete accurate referrals and applications; keep accounts current with process updates.
• Resolve patient/provider/physician questions and concerns in a timely manner.
• Perform real-time documentation and data entry in proprietary software while on calls.
• Place outbound follow-up calls for confirmations and status checks.
• Manage patient accounts from initial referral through final approval/denial; maintain quality and empathy.

Skills

Customer service

Communication

De-escalation

Problem solving

Multitasking

Data entry

Education

High School Diploma

Tools

Microsoft Office

Excel

Outlook

Word

Job description

A-Line Staffing Solutions is hiring a Care Coordinator for a remote call center role focused on patient access and referral processing. You will handle inbound and outbound calls, document accurately, and guide accounts from initial contact through approval or denial, delivering empathetic support.

Applicants should have strong customer service skills, insurance knowledge, and meticulous attention to detail.