Surgical Scheduling & Care Coordination Specialist

Hugh Chatham Health; Charlotte (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Flexible Spending Accounts

Parental leave

Educational assistance

Job summary

Advocate Health, headquartered in Charlotte, NC, is seeking an office coordinator to manage referrals, authorizations, scheduling, and patient coverage inquiries. This role supports multiple departments and ensures streamlined care paths for patients.

Responsibilities include coordinating services, preparing estimates, verifying benefits, and guiding patients to appropriate providers within their plans. Strong customer service and computer skills are essential, with a focus on accuracy and

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Referral coordination

Insurance authorizations

Customer service

Scheduling

Medical terminology

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health, headquartered in Charlotte, NC, is seeking an office coordinator to manage referrals, authorizations, scheduling, and patient coverage inquiries. This role supports multiple departments and ensures streamlined care paths for patients.

Responsibilities include coordinating services, preparing estimates, verifying benefits, and guiding patients to appropriate providers within their plans. Strong customer service and computer skills are essential, with a focus on accuracy and