Remote Care Center Support Specialist

Modivcare; Iowa City (IA); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employer Paid Life Insurance

Tuition Reimbursement

Paid Time Off

401(k) with company match

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide compassionate support to members nationwide. This fully remote role starts at $16/hr with 2nd shift options and one required weekend day.

You will handle calls, verify information, and document details in real time while maintaining confidentiality and empathy. Ideal candidates have 0–1 year of customer service experience, strong communication skills, and the ability to work independently in a fast-paced

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Schedules: Willingness to work weekends, overtime, and flexible hours as needed.
• Remote Capability: Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Excellent communication

Empathy

Typing 35 WPM

CRM software familiarity

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide compassionate support to members nationwide. This fully remote role starts at $16/hr with 2nd shift options and one required weekend day.

You will handle calls, verify information, and document details in real time while maintaining confidentiality and empathy. Ideal candidates have 0–1 year of customer service experience, strong communication skills, and the ability to work independently in a fast-paced