Remote Care Center Specialist

Modivcare; Virginia Beach (VA); À distance; USD 18 000 - 26 000; Plein temps

Résumé du poste

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide in a fully remote role. Shifts include 3rd shift and require a weekend day, with compensation starting at $16/hr.

You will handle calls, document details in real time, and deliver empathetic service across multiple systems. The ideal candidate will have 0–1 year in customer service, strong communication, and the ability to stay calm under pressure while

Qualifications

• High school diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Ability to work weekends and flexible hours as needed.
• Typing speed around 35 WPM and ability to navigate multiple screens and systems.

Responsabilités

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information to ensure accurate records.
• Troubleshoot alarm systems and report issues for timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Maintain strict confidentiality for sensitive materials.

Connaissances

Exceptional customer service

Interpersonal skills

Oral communication

Written communication

Empathy

Independent work

Team collaboration

Formation

High School Diploma or GED

Outils

CRM systems

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Description du poste

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide in a fully remote role. Shifts include 3rd shift and require a weekend day, with compensation starting at $16/hr.

You will handle calls, document details in real time, and deliver empathetic service across multiple systems. The ideal candidate will have 0–1 year in customer service, strong communication, and the ability to stay calm under pressure while