Remote Care Center Support Specialist

Modivcare; Butlerville (IN); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

AD&D

Voluntary Life Insurance

FSAs

Commuter Benefits

401(k) with company match

Paid Time Off

Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support. The role is fully remote with 3rd shift availability and a starting pay of $16 per hour, with weekend requirements.

The position emphasizes compassionate service, attention to detail, and strict confidentiality when handling sensitive information. The ideal candidate will have a high school diploma or GED, 0–1 year in customer service, and the ability to work independently and as part of a

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in healthcare or contact center.
• Willingness to work weekends, overtime, and flexible hours as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Exceptional customer service

Empathy under pressure

Excellent communication

Independent and collaborative

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support. The role is fully remote with 3rd shift availability and a starting pay of $16 per hour, with weekend requirements.

The position emphasizes compassionate service, attention to detail, and strict confidentiality when handling sensitive information. The ideal candidate will have a high school diploma or GED, 0–1 year in customer service, and the ability to work independently and as part of a