Remote Care Center Support Specialist

Modivcare; Indianapolis (IN); À distance; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 회사

Paid Time Off

Tuition Reimbursement

Résumé du poste

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote role offers 2nd shift and weekend days, with starting pay of $16 per hour.

You will be responsible for handling calls, documenting details, and assisting with preventative care discussions while maintaining confidentiality and professionalism. As part of the role, you will use CRM software and MS Office tools, demonstrate strong communication, and

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Ability to work weekends, overtime, and flexible hours in a remote role.

Responsabilités

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.

Connaissances

Customer service

Communication

Emotional resilience

Self-motivation

Multitasking

Formation

High School Diploma or GED

Outils

CRM software

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Description du poste

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote role offers 2nd shift and weekend days, with starting pay of $16 per hour.

You will be responsible for handling calls, documenting details, and assisting with preventative care discussions while maintaining confidentiality and professionalism. As part of the role, you will use CRM software and MS Office tools, demonstrate strong communication, and