Remote Care Center Support Specialist

Modivcare

Jackson (MS)

Remote

USD 17,000 - 24,000

Full time

5 days ago

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Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

401(k) Retirement Savings Plan with公司

Paid Time Off

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and peace of mind to members nationwide. This fully remote role starts Nov 30th, 2026, with 1st shift and weekend day requirements, paying $15 per hour.

You will handle emergency and non-emergency calls, document interactions in real-time, and support members with empathy while using CRM systems. Requirements include a high school diploma, 0–1 year in customer service, ability to work independently, and

Qualifications

High School Diploma or GED required.
0–1 year of customer service experience, preferably in a contact center or healthcare settings.
Willingness to work weekends, overtime, and flexible hours as needed.
Remote capability with minimum internet speeds of 50Mbps download and 25Mbps upload.

Responsibilities

Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
Provide compassionate customer support using scripted and non-scripted responses.
Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
Communicate with empathy, respect, and patience to ensure a positive experience for our members.
Verify and update customer information in the system to ensure records are accurate.
Troubleshoot alarm systems and report issues to ensure timely maintenance.
Proactively inquire about and recommend preventative healthcare services to members.
Manage access to highly sensitive materials and maintain strict confidentiality.
Talk and type simultaneously while navigating multiple screens and systems efficiently.
Successfully complete new hire training and pass all required compliance testing.
Perform other duties as assigned.