Remote Care Center Specialist

Modivcare; South Dakota; Remote; USD 18,000 - 26,000; Full time

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide. The role is fully remote with a starting wage of $16 per hour and requires working the 3rd shift, including one weekend day.

As a Care Center Representative, you will handle calls, document details in real-time, and maintain confidentiality while delivering empathetic service. Strong typing, CRM familiarity, and MS Office skills are essential to success.

Qualifications

• High school diploma or GED required.
• Experience in customer service or healthcare settings preferred (0–1 year).
• Strong communication and empathy under pressure.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.

Skills

Customer service

Interpersonal skills

Oral and written communication

Calm under pressure

Self-motivation

Education

High School Diploma / GED

Tools

Typing 35 WPM

CRM software

MS Office (Word/Excel/Outlook/PowerPoint)

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide. The role is fully remote with a starting wage of $16 per hour and requires working the 3rd shift, including one weekend day.

As a Care Center Representative, you will handle calls, document details in real-time, and maintain confidentiality while delivering empathetic service. Strong typing, CRM familiarity, and MS Office skills are essential to success.