Remote Care Center Specialist – Emergency Support

Modivcare; Carson City (NV); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D Insurance

Paid Time Off

Paid Parental Leave

401(k) Retirement Savings Plan with 公司

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative to answer calls, provide compassionate support, and manage medical alerts from a remote setting. You will follow protocols, document interactions in real time, and maintain confidentiality while delivering high-quality service.

Ideal candidates have 0–1 year in customer service, strong communication, and the ability to work weekends. Training and compliance testing are required.

Qualifications

• Education: High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare setting.
• Willingness to work weekends, overtime, and flexible hours.
• Remote Capability: minimum internet speeds of 50Mbps download and 25Mbps upload.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols.
• Provide compassionate customer support with scripted/non-scripted responses.
• Monitor high volume medical alerts and alarms, offering empathetic care.
• Record call details and messages in real-time with accuracy.
• Maintain confidentiality of highly sensitive materials.

Skills

Empathy & service

Communication

Calm under pressure

Self-motivation

Multitasking

Education

High School Diploma or GED

Tools

CRM software

MS Office

Job description

Modivcare is seeking a Care Center Representative to answer calls, provide compassionate support, and manage medical alerts from a remote setting. You will follow protocols, document interactions in real time, and maintain confidentiality while delivering high-quality service.

Ideal candidates have 0–1 year in customer service, strong communication, and the ability to work weekends. Training and compliance testing are required.