Remote Care Center Specialist

Modivcare; Columbia (SC); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Paid Parental Leave

Disability Insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and support members nationwide from a remote location. You will handle emergency and non-emergency calls, verify information, and dispatch appropriate responses with empathy and professionalism.

This entry-level role requires a High School diploma or GED, 0–1 year of customer service experience, and the ability to work weekends. The position offers weekend shifts, remote work, and a comprehensive benefits package, including

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience.
• Willingness to work weekends and overtime as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Independent work

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Typing 35 WPM

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and support members nationwide from a remote location. You will handle emergency and non-emergency calls, verify information, and dispatch appropriate responses with empathy and professionalism.

This entry-level role requires a High School diploma or GED, 0–1 year of customer service experience, and the ability to work weekends. The position offers weekend shifts, remote work, and a comprehensive benefits package, including