Remote Care Center Specialist

Modivcare; Seattle (WA); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D

Job summary

Modivcare is seeking a Care Center Representative for a fully remote position. The role involves handling both emergency and non-emergency calls, following established protocols, and providing compassionate support to individuals and families across the country during critical moments.

The ideal candidate has 0–1 year of customer service experience, strong typing skills (35 WPM), and the ability to work weekends and overtime.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Proficient typing skills (35 WPM).
• Familiarity with customer service software and CRM systems preferred.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Oral and written communication

Calm under pressure

Self-motivation

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word/Excel/Outlook/PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote position. The role involves handling both emergency and non-emergency calls, following established protocols, and providing compassionate support to individuals and families across the country during critical moments.

The ideal candidate has 0–1 year of customer service experience, strong typing skills (35 WPM), and the ability to work weekends and overtime.