Remote Care Center Specialist – Compassionate Support

Modivcare; Tallahassee (FL); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid Time Off

401(k) with company match

Parental Leave

Job summary

Modivcare is seeking a Care Center Representative to answer emergency and non-emergency calls, assess priorities, and dispatch responses with empathy and accuracy. The role emphasizes patient confidentiality and high-quality service in a fully remote setup.

The ideal candidate has 0–1 year in customer service, strong communication, and typing skills, plus the ability to work weekends and adapt to a fast-paced environment. Compensation starts at $16/hr with flexible hours.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Schedules: willing to work weekends, overtime, and flexible hours as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.

Skills

Typing 35 WPM

CRM software

Customer service

Empathy

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to answer emergency and non-emergency calls, assess priorities, and dispatch responses with empathy and accuracy. The role emphasizes patient confidentiality and high-quality service in a fully remote setup.

The ideal candidate has 0–1 year in customer service, strong communication, and typing skills, plus the ability to work weekends and adapt to a fast-paced environment. Compensation starts at $16/hr with flexible hours.