Remote Care Center Specialist - Compassionate Call Response

Modivcare; Santa Fe (NM); Remote; USD 19,000 - 25,000; Full time

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote role starts at $16 per hour and includes 2nd shift with one required weekend day.

You will handle high volumes of calls, document details in real-time, and communicate with empathy and accuracy. Ideal candidates have a HS diploma and 0–1 year of customer service experience, with the ability to toggle between screens, use CRM software, and maintain

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Willingness to work weekends, overtime, and flexible hours as needed.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Exceptional customer service

Oral and written communication

Calm under pressure

Self-motivated

Typing proficiency 35 WPM

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote role starts at $16 per hour and includes 2nd shift with one required weekend day.

You will handle high volumes of calls, document details in real-time, and communicate with empathy and accuracy. Ideal candidates have a HS diploma and 0–1 year of customer service experience, with the ability to toggle between screens, use CRM software, and maintain