Remote Care Center Specialist – Calm, Compassionate Support

Modivcare; Columbus (OH); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D

Health Care and Dependent Care FSA

401(k) with company match

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a remote Care Center Representative to handle incoming calls, assess emergencies, and dispatch responses. The position is a 2nd shift with one required weekend day and starts at $16 per hour.

You will log calls in a CRM, provide compassionate support, and maintain patient records with accuracy. Strong communication and the ability to work independently are essential for success in this role.

Qualifications

• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Independent worker

Education

High School Diploma or GED

Tools

CRM software

Microsoft Office

Job description

Modivcare is seeking a remote Care Center Representative to handle incoming calls, assess emergencies, and dispatch responses. The position is a 2nd shift with one required weekend day and starts at $16 per hour.

You will log calls in a CRM, provide compassionate support, and maintain patient records with accuracy. Strong communication and the ability to work independently are essential for success in this role.