Remote Care Center Specialist – Calm, Compassionate Support

Modivcare; Iowa City (IA); Remote; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision insurance

Employer Paid Life Insurance and AD&D

401(k) with company match

Paid Time Off

Zusammenfassung

Modivcare is seeking a Care Center Representative to respond to alerts and support individuals remotely. You will handle emergency and non-emergency calls, document interactions in real-time, and maintain confidentiality. Start date is November 30, 2026, with 3rd shift and weekends as required. Compensation starts at $16/hr.

We value excellent customer service, empathy, and strong communication. Remote work requires reliable internet and 50 Mbps download / 25 Mbps upload speeds.

Qualifikationen

• High school diploma or GED required.
• Experience in customer service or a contact center preferred.
• Ability to work weekends and flexible hours.

Aufgaben

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate support using scripts and real-time responses.
• Log call details and dispatches into a database in real-time.

Kenntnisse

Customer service

Interpersonal skills

Oral and written communication

Calm under pressure

Independent and collaborative work

Typing speed 35 WPM

Ausbildung

High School Diploma or GED

Tools

CRM systems

Microsoft Office

Jobbeschreibung

Modivcare is seeking a Care Center Representative to respond to alerts and support individuals remotely. You will handle emergency and non-emergency calls, document interactions in real-time, and maintain confidentiality. Start date is November 30, 2026, with 3rd shift and weekends as required. Compensation starts at $16/hr.

We value excellent customer service, empathy, and strong communication. Remote work requires reliable internet and 50 Mbps download / 25 Mbps upload speeds.