Remote Care Center Specialist: Calm, Compassionate Support

Modivcare; Sioux Falls (SD); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Fully Remote Role

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D

Voluntary Life Insurance (Employee/Sp…

Health Care and Dependent Care Flexi…

Pre-Tax and Post --Tax Commuter and …

401(k) Retirement Savings Plan with …

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts (retail, hotel, …)

Job summary

Modivcare is seeking a Care Center Representative to answer calls, provide compassionate support, and manage high volumes of medical alerts from a remote location. The role emphasizes empathy, accuracy, and customer service excellence across scheduled weekends and 2nd shift duties.

The ideal candidate has a HS diploma and 0–1 year experience in customer service, with the ability to work independently and adhere to protocols. Training and compliant operations are provided.

Qualifications

• High School Diploma or GED required.
• 0–1 year customer service experience, preferably in a contact center or healthcare settings.
• Ability to work weekends, overtime, and flexible hours as needed.
• Remote capability with minimum internet speeds of 50Mbps download and 25Mbps upload.
• Residence in allowed states listed in the job posting.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Independent work

Typing 35 WPM

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative to answer calls, provide compassionate support, and manage high volumes of medical alerts from a remote location. The role emphasizes empathy, accuracy, and customer service excellence across scheduled weekends and 2nd shift duties.

The ideal candidate has a HS diploma and 0–1 year experience in customer service, with the ability to work independently and adhere to protocols. Training and compliant operations are provided.