Remote Care Center Specialist - Calm, Compassionate Support

Modivcare; Columbia (SC); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with %

Paid Time Off

Paid Parental Leave

Disability insurance

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote role is a 2nd shift with one weekend day, starting at $16 per hour, and begins on Nov 30, 2026.

As a Care Center Representative, you will handle inbound emergency and non-emergency calls, document details in real time, and uphold confidentiality while delivering compassionate service.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in healthcare or contact centers.
• Strong communication and empathy under pressure.
• Ability to work weekends, overtime, and flexible hours.

Responsibilities

• Answer incoming emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care.
• Record call details, dispatches, and messages into a database in real-time.
• Communicate with empathy, respect, and patience to ensure a positive experience.
• Verify and update customer information to ensure records are accurate.
• Troubleshoot alarm systems and report issues for maintenance.
• Proactively inquire about and recommend preventative healthcare services.
• Manage access to sensitive materials and maintain confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems.
• Complete new hire training and pass compliance testing.
• Perform other duties as assigned.

Skills

Typing 35 WPM

CRM software familiarity

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

CRM software

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide comfort and support to members nationwide. This fully remote role is a 2nd shift with one weekend day, starting at $16 per hour, and begins on Nov 30, 2026.

As a Care Center Representative, you will handle inbound emergency and non-emergency calls, document details in real time, and uphold confidentiality while delivering compassionate service.