Remote Care Center Specialist: Calm, Compassionate Support

Modivcare; Santa Fe (NM); A distancia; USD 17.000 - 24.000; Jornada completa

Descripción de la vacante

Modivcare is seeking a Care Center Representative to answer emergency and non-emergency calls, providing compassionate support and maintaining accurate records. This fully remote role requires empathy, strong communication, and the ability to manage multiple screens while following protocols.

You will work standard shifts with weekend requirements, verify customer data, and document interactions in real time.

Formación

• Education: High School Diploma or GED required.
• Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Schedules: Willingness to work weekends, overtime, and flexible hours as needed.
• Remote capability: Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Responsabilidades

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Conocimientos

Customer service

Empathy

Verbal communication

Written communication

Typing speed 35 WPM

Educación

High School Diploma or GED

Herramientas

CRM software

Microsoft Word/Excel/Outlook/PowerPoint

Descripción del empleo

Modivcare is seeking a Care Center Representative to answer emergency and non-emergency calls, providing compassionate support and maintaining accurate records. This fully remote role requires empathy, strong communication, and the ability to manage multiple screens while following protocols.

You will work standard shifts with weekend requirements, verify customer data, and document interactions in real time.