Remote Care Center Specialist - Calm, Compassionate Support

Modivcare; Clayton (NC); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D

401(k) Retirement Savings Plan with公司匹

Paid Time Off

Paid Parental Leave

Short-Term and Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative for a fully remote 2nd-shift position. You’ll handle inbound emergency and non-emergency calls, follow established protocols, and provide compassionate care to members across the country.

Strong communication and multitasking skills are essential to succeed in this fast-paced role. Qualifications include a High School diploma or GED and 0–1 year of customer service, with familiarity in CRM tools and Microsoft Office.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Remote Capability Requirements: Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Oral & written communication

Empathy

Independent work

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Modivcare is seeking a Care Center Representative for a fully remote 2nd-shift position. You’ll handle inbound emergency and non-emergency calls, follow established protocols, and provide compassionate care to members across the country.

Strong communication and multitasking skills are essential to succeed in this fast-paced role. Qualifications include a High School diploma or GED and 0–1 year of customer service, with familiarity in CRM tools and Microsoft Office.