Remote Care Center Rep — Calm, Compassionate Support

Modivcare; New Mexico; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Life insurance (Employer Paid)

Voluntary Life Insurance

FSAs – Health Care & Dependent Care

Pre-Tax/Post-Tax Commuter & Parking

401(k) Retirement Savings with Company

Paid Time Off

Parental Leave

Disability (Short/Long-Term)

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is hiring a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide. This fully remote position offers a first shift with weekend requirement and a starting pay of $15 per hour.

You will handle emergency and non-emergency calls, document details in real-time, and maintain confidentiality while delivering empathetic service. The ideal candidate has a high school diploma, 0–1 year in customer service, strong communication

Qualifications

• High school diploma or GED required.
• 0–1 year customer service experience.
• Remote work readiness with internet speeds 50/25 Mbps.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Oral communication

Written communication

Empathy

Independence

Education

High School Diploma or GED

Tools

CRM software

MS Office

Job description

Modivcare is hiring a Care Center Representative to respond to alerts and provide comfort and support to individuals and families nationwide. This fully remote position offers a first shift with weekend requirement and a starting pay of $15 per hour.

You will handle emergency and non-emergency calls, document details in real-time, and maintain confidentiality while delivering empathetic service. The ideal candidate has a high school diploma, 0–1 year in customer service, strong communication