Remote Care Center Specialist - 3rd Shift (Weekend)

Modivcare; Lansing (MI); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Employer Paid Life Insurance and AD&D

Paid Time Off and Parental Leave

401(k) with company match

Job summary

Modivcare is seeking a Care Center Representative for a fully remote position. The role involves handling emergency and non-emergency calls, delivering compassionate support, and logging details in real-time with high attention to accuracy.

The ideal candidate has 0–1 year of customer service experience, strong communication, and the ability to work weekends with a flexible schedule. Training and compliance testing are provided.

Qualifications

• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• Excellent communication and empathy under pressure.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Empathy

Autonomy

Typing 35 WPM

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Office (Word/Excel/Outlook/PowerPoint)

Job description

Modivcare is seeking a Care Center Representative for a fully remote position. The role involves handling emergency and non-emergency calls, delivering compassionate support, and logging details in real-time with high attention to accuracy.

The ideal candidate has 0–1 year of customer service experience, strong communication, and the ability to work weekends with a flexible schedule. Training and compliance testing are provided.